Small and Medium-sized businesses (SMBs) know that technology is important and want their IT departments to play a strategic role in their company but aren’t sure where to go next.

The Crossroads

Many SMB’s are at a crossroad with IT: how do I manage IT to perform the role of both technical support and as a source of innovation to help the business grow? How can IT practice both roles and still be cost effective for the business?

When it comes the day-to-day issues companies face in “keeping the lights on”and putting daily fires out, an internal help-desk person or team can be a cost-effective choice depending upon the size of the organization.

Digging deeper into the more nuanced or specialized roles of IT – whether it be for project management and implementation or working with executives to brainstorm the next technology innovation or talking through new security procedures – it can make sense to engage specialists in these areas.

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What Now?

A Strategic Roadmap should be developed to determine how much IT should remain in-house, if any, and how much should be outsourced to a managed services provider or to IT field specialists.

A full scale IT Assessment that produces a detailed Roadmap with actionable recommendations specific to a unique company’s vision is a good starting place for any business wanting to move their IT strategy from a reactive to a proactive position.

Current and Future State

The Assessment will provide a detailed current state view of how IT operates and how it is fulfilling or hindering the needs of the business. It will identify gaps in the Hardware, Software and Risk spaces that may not be obvious without some detailed analysis.

From the details of the Assessment, a Roadmap will emerge to provide remediation strategies to bridge gaps that are currently preventing IT from performing at maximum value.

Want to learn more about how an IT Roadmap may help you? Click here and check out our roadmap whitepaper!

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